Return and Refund Policy

Leather Republic LLC Return, Refund & Exchange Policy (U.S. Customers)

At Leather Republic LLC, your satisfaction is our priority. We offer a clear and customer-friendly Return, Refund and Exchange Policy designed to comply with U.S. eCommerce standards and ensure your shopping experience is safe and reliable.

Eligibility for Returns, Refunds & Exchanges

You may request a return, refund or exchange within 30 calendar days from the date of delivery, subject to the following conditions:

• The item must be unused, in original condition, and returned with all tags, stickers and labels intact.

• The item must be returned in its original packaging, even if the outer packaging is damaged.

• Proof of the issue (if applicable) must be submitted in the form of clear images or an unedited video.

• For damaged, defective or incorrect items, please notify us within 24 to 48 hours of delivery for fast resolution.

Recommended Practice

To protect your claim, we recommend recording a video when opening your package, especially if it appears damaged or tampered with.

Return & Exchange Process

After reviewing your request, we will provide a prepaid return label in approved cases.

Once the item is received and inspected, you will receive:

• A full refund including shipping if the product was damaged or incorrect, or

• A replacement product sent to your original delivery address.

Timeframe

• All returns must be initiated within 30 days of delivery.

• Refunds are processed within 5 to 10 business days after we receive and inspect the returned item.

Contact Information

To start a return or ask any questions, reach out to us:

Email: support@leatherrepublic.shop
Phone: +1 (860) 840-0017

Our telephonic customer support team is available Monday to Friday, 10:00 AM to 12:00 AM (midnight) Eastern Time (ET). ET automatically adjusts for Daylight Saving Time.

For customers in other U.S. time zones:

• Central Time (CT): 9:00 AM to 11:00 PM

• Mountain Time (MT): 8:00 AM to 10:00 PM

• Pacific Time (PT): 7:00 AM to 9:00 PM

We strive to provide timely support across all U.S. time zones.

WhatsApp support is available 24/7.
You can contact us anytime by clicking the WhatsApp icon on our website, and we will respond as soon as possible.

Our Commitment

At Leather Republic LLC, we are committed to delivering high-quality products and excellent customer service. If you are not completely satisfied, we are here to make it right.